Utilities and Other Services
Novasors offers powerful call center solutions for all types of utility providers and services.
Give your customers industry-leading service for less
We partner with utility companies to offer customers a seamless, user-friendly experience. There are many challenges that await utilities these days such as changing regulations, increasing competition and pressures to lower costs. How does a company slash costs while still providing excellent service? By partnering with Novasors, you don’t have to compromise your reputation in order to save money. We have developed a model that offers intelligent, domestic agents committed to helping you manage your customer service operations. If you are looking for a friendly, efficient utility call center, look no further. Whether your business is gas, water, energy, electric or anything else, we go the extra mile for your company.
As utility monopolies are shrinking, there are many different options for consumers. Labor issues, environmental regulations and evolving legislation make it difficult for utility providers to improve overall efficiency and minimize compliance risks. This is where we come in.
Full service 47,000 square foot contact center based in Lenexa, Kansas
Increased customer satisfaction through adequate industry-specific training and development
Commitment to success with in-depth reports that include key performance indicators (KPIs)
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!