Technical Support
When your customers are dealing with technical issues, let us answer the call.
Give your customers the technical support they need
As technology evolves, consumers demand fast service and resolutions. We pride ourselves on being able to deliver immediate help through our call center and contact center services that include e-mail support and live chat capabilities. Most technical inquires are basic in nature, but the customer demands clear and concise instruction in order to solve the problem. We train our customer service agents to provide the best service in a timely and efficient manner. When your customers need technical assistance, you need a call center that is available to help. Our after hours and weekend services will ensure all inquiries are taken care of promptly.
Outsourced tech support doesn’t have to be complicated. We have the knowledge necessary to provide a seamless experience for your valued customers. We feature over 550 qualified call center agents and a 47,000 square foot facility based in Lenexa, Kansas. Furthermore, we handle over 1.6 million calls a month in addition to our live chat and e-mail help. We aim to be a domestic call center that is an extension of your inside sales and support team. Here are a few of the ways we can help you:
Extensive backup systems and procedures in place to ensure there is no downtime
After hours and weekend help for enhanced customer service
Each agent is given industry-specific training in order to provide higher quality assistance
Exhaustive quality control measures implemented by management and team leaders to promote quality service
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!