Hospitality call center services
Wow your guests with superior customer service solutions provided by Novasors.
Provide service that goes above-and-beyond
Call centers such as Novasors play a crucial role in supporting hotels and hospitality companies by providing enhanced customer service and streamlining reservation and booking processes. Firstly, we act as the primary point of contact for your guests, handling inquiries, booking requests, and addressing concerns. Our trained agents can provide detailed information about room availability, amenities, and special packages, creating a seamless and positive experience for potential guests. This personalized communication helps in building customer loyalty and satisfaction, as guests feel well-assisted and valued from the moment they consider booking a room.
Secondly, we contribute to efficient reservation management. They can handle reservation confirmations, modifications, and cancellations, ensuring accuracy and reliability in the booking process. This not only reduces the workload on on-site staff but also minimizes the risk of errors. Moreover, call centers can provide support for guests during their stay, addressing room service requests, providing local information, and handling feedback or concerns promptly. By outsourcing reservation and customer service functions to call centers, hotels and hospitality companies can focus on delivering a high-quality on-site experience, knowing that their guests’ pre-arrival and post-stay needs are expertly managed.
Enhanced customer service & efficient reservation management
24/7 Accessibility & cost-effective solutions
Feedback handling & customer insights gathering
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!