e-commerce and Order Fulfillment
Novasors is dedicated to representing your brand with the highest quality customer service.
We offer personalized customer service options that promote growth
Order fulfillment and eCommerce is comprised of much more than a website, warehouses and trucks. Customer service is a crucial component that can often be overlooked. In a recent poll, only 26% of consumers offered a positive response to the question, “do you believe customer service centers provide great support?” Forty-nine percent of respondents were unsatisfied with the support they have received in the past.
Partnering with a contact center leader such as Novasors can help any business or online retailer succeed in the marketplace by offering the customer a better experience. The people who purchase goods and services from you will remember how they are treated. While e-mail and live chat offer vital service opportunities, 80% of consumers say they prefer speaking to an agent over the phone to address their concerns. This is why it is very important to have a competent team ready to work hard for you and your business. We’ll never cut corners when it comes to providing the assistance needed to drive sales. Here are some of the ways we can assist you:
eCommerce and order fulfillment assistance
Merchant account services & contact center assistance
Help desk services including e-mail support and live chat
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!