Customer service solutions
Go the extra mile for your consumer base.
The support your consumers need, when they need it
When it comes to your business, there is nothing more important than offering excellent customer service. We developed Novasors with this in mind so your business can enjoy domestic call center services from a highly trained team at an affordable price. We don’t outsource the customer support functions so you can be confident each inquiry will be handled by a qualified Novasors agent here in the USA.
Our goal is to provide an experience that is indistinguishable from a call placed straight to your company so your customers enjoy seamless, reliable service at all times. We harness the latest technology to ensure we can offer them the best solutions in their preferred method of communication. We believe this is essential for every company to be considered a leader, which is why we developed our user-friendly approach that will cater to your clients.
Here are just a few of the ways we can provide a better call center experience:
Reduced expenses without compromising quality
Service built on industry best practices
The backing of an accountable, well-trained team
In-depth reports that allow you to track a wide variety of metrics
Customized solutions by industry type
As you can see, we are about results and communication. Nobody works harder to maintain your brand reputation and grow your business. In order to offer unparalleled service, we continually invest in technology, recruiting and advanced training methods. We have years of call center experience at your disposal. We understand the importance of continual training and how it translates into improved care, revenue growth and increased brand loyalty.
When you partner with us, our agents become your agents. Your allies. We handle over 1.6 million phone calls each month and employ over 550 qualified customer service specialists in our 47,000 square foot Lenexa, KS facility. We are a company that with a human resources focus that ensures our staff is committed to helping you grow your business and reach new people each day. We specialize in all types of industries ranging from automotive to insurance and financial services. Additionally, we focus on data capture, analysis, conversion improvement, processes and people management to create a truly dynamic approach that is unmatched. We invite you to take a look at our list of services offered. We are always expanding, so please feel free to contact us if you don’t see your industry listed and would like to discuss options.
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!