Customer Service Archives

5 Things Your Customers Expect When Calling You

From support calls to order placement, customers contact businesses to complete tasks efficiently and effectively....

Engaging with your customers boosts their loyalty, and loyal customers are one of the most important assets for your...

As mobile technology advances, customers interact with companies in new and sometimes unexpected ways. Is your...

“Your customer doesn’t care how much you know until they know how much you care,” said Damon Richards, a customer...

It happens to everyone. You phone a business and hear a polite recorded message telling you that all customer service...

With customers now able to share their complaints on social media, serious snafus often get picked up by the news. The...

Bad call center experiences are like death and taxes—it seems everyone experiences them at some point. Perhaps you've...

When a customer has an issue and requests a call back, your company is at a crossroads. A well-handled call could earn...

While the terms "call center" and "contact center" might sound interchangeable, the services offered between the two...

According to the most recent figures from the Bureau of Labor Statistics, the average American call center worker...