Outbound sales are a challenging aspect of your business. You must make your services or products appeal to people who...
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Business
What Is Your Abandonment Rate?
Monitoring your company’s call abandonment rate is an important way to measure the impact of your customer service...
5 More Questions to Ask When Outsourcing Your Call Center
If your business has always performed customer service in-house, moving to an outsourced call center can be a daunting...
What Makes a Great Call Center?
Call centers can present an ideal solution for many businesses by solving customer service problems, bringing on...
Challenges Call Centers Will Face in the Future
Your call center is one of the most important points of contact with your customers. Customers can ask questions,...
5 Questions to Ask When Outsourcing Your Call Center
These five questions to ask when outsourcing your call center give you the basis for an informative conversation with...