Recent technological advances such as smartphones have made it much easier to communicate conveniently at any time, but they also present challenges to companies that are trying to offer the best customer service available. Consumers are increasingly expectant of companies to be “always available” and ready to serve. Legacy communication systems and companies hesitant to develop new vendor strategies fail to meet the expectations of scrupulous consumers. This is where Novasors comes in.

We are a full-service contact center based in a 47,000 square foot facility Kansas with over 550 qualified customer service agents and we handle over 1.6 million phone calls a month. Our live chat service cuts down on the time it takes to handle customer inquiries. Our e-mail service provides clarity and detailed instructions that can often present challenges in phone conversations. There are just some things in life that demand quick answers and while other companies struggle to deliver timely service, you can be ahead of the game by utilizing our multi-channel contact center services.

Live chat capabilities lower the cost of doing business, plain and simple. For situations when calling a company isn’t convenient for the consumer and they don’t have time to wait for an e-mail response, live chat offers unparalleled convenience. It is proven that customer service agents will spend less time on a live chat inquiry than phone call or e-mail support. It offers immediate information and is the most convenient option for those who embrace technology. The higher the number of interactions with customers, the lower the cost per interaction. Additionally, our customer service agents can handle multiple live chats at once, while a phone call requires their full attention, one inquiry at a time which reduces efficiency. When the customer has a common question, our agents are able to provide the script quickly and accurately, providing a timely answer to the problem.