Travel call center services
Novasors can help you provide superior, cost-effective travel and tourism solutions your customers will love.
We can help your clients get to where they want to go
When it comes to planning a trip, it is crucial that companies provide a seamless and stress-free experience for prospective clients. Novasors is ready to assist you by handling calls, fulfilling information requests and inquiries, answering e-mails and handling reservations for your valued customers looking to embark on a memorable trip. We are based in Kansas and feature a 47,000 square foot facility home to over 550 qualified customer service agents who are committed to offering the best product.
All consumer inquiries are handled by our domestic staff that is specially trained to know your competitive industry. Travelers will appreciate working with an industry leader when they book their trips or vacations. Our agents adhere to a stringent training model and you will always be able to track process with our in-depth reporting that includes key performance indicators (KPIs) that make it easy to chart a course for success. This results in a consistently high level of customer service which creates repeat business and fuels growth. Our integrated services for travelers and tourists rank amongst the best in the business and we have the numbers to prove it.
Call, web inquiry, and interactive voice response (IVR) support
Highly-trained, domestic agents held to high accountability standards for best results
Commitment to success with in-depth reports that include key performance indicators (KPIs)
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!