Financial call center services
Our highly-trained team comprised of over 550 agents can help your customers better manage their finances while providing information on timely and relevant offers that will expand your business.
Customer service solutions for large & small financial institutions
When it comes to financial call center strategies, Novasors stands out as an industry leader. We understand this particular industry is highly competitive and quality customer service is crucial. This is why we have developed a strategy that is consumer-focused. We hire the best agents and give them continuous training to ensure they remain leaders in the marketplace.
We can help you gain new customers and clients while maintaining the loyal ones you have by resolving calls quickly and effectively. Our goal is to handle each inquiry with great care while remaining efficient and quick. We can help you lower costs without sacrificing customer care by developing a custom plan that is tailored to your specific needs. Our in-depth reports will keep you up to speed on performance and our agents are fully committed to offering the best service.
Quick call resolution from highly-trained agents
Multi-channel solutions that cater to a wide demographic
Visibility through in-depth reporting of key performance indicators (KPI)
Our Simple Onboarding Process
Novasors is committed to being an extension of your business. That means we respect your time and work tirelessly to provide superior customer service while you focus on the essential tasks related to your business. Getting started with Novasors is simple:
We'll chat
Determine your needs
Create a plan
That's it!
1
We'll chat
Schedule a no-obligation 15 minute meeting over Zoom at your convenience, and we'll provide a clear overview of our services.
2
Determine your needs
Upon meeting with Novasors, we will learn about your unique needs so we can develop the best strategy for you to achieve your customer service goals. No two businesses are identical, and we are committed to understanding yours.
3
Create a plan
Using the aforementioned details, we will develop a custom plan that fits into your budget. With a 47,000 square foot contact center based in Lenexa, Kansas, and near-shore/off-shore satellite locations, we've got a solution for virtually every budget!
4
That's it!
We'll get to work providing industry-leading customer service utilizing best practices tailored to improving your bottom line. You will be able to keep track of progress with in-depth reporting and proven, measurable results.
Ready to discuss how Novasors can handle your customer service?
We would love to discuss the ways in which Novasors can become an extension of your automotive dealership to offer the best customer service solutions. Schedule a meeting today to get started!